Privacy Policy

Welcome to MedSymphony.com.  Your privacy is important to us.  So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information.  Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.  This Privacy Policy applies to this site (however accessed and/or used, whether via personal computers, mobile devices or otherwise (collectively, “Device”) and other interactive features, applications or downloads that are operated by us that are available through this site or that interact with this site and post this Privacy Policy (collectively, “Website”).

This Privacy Policy, together with the Terms of Use posted on our Website, sets forth the general rules and policies governing your use of our Website.  We may update this Privacy Policy from time to time.  When we change the policy in a material way, a notice will be posted on our Website along with the updated Privacy Policy.  WHEN YOU ACCESS OUR WEBSITE, YOU ARE ACKNOWLEDGING AND ACCEPTING THIS PRIVACY POLICY.  YOUR CONTINUED USE OF THIS WEBSITE AFTER CHANGES HAVE BEEN POSTED TO THE PRIVACY POLICY WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES.  IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, OR TO ANY CHANGES WE MAY SUBSEQUENTLY MAKE, IMMEDIATELY STOP ACCESSING OUR WEBSITE.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a specific individual.  In certain circumstances, we may request, allow or otherwise provide you an opportunity to submit your personally identifiable information with a feature, program, promotion or some other aspect of our Website.  You may be asked to provide your personal information anytime you are in contact with MedSymphony or an affiliated company.  MedSymphony and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy.  They may also combine it with other information to provide and improve our products, services, content and advertising.

The following are some examples of the types of personal information MedSymphony may collect: (1) when you register on this Website and create a MedSymphony ID, register your products, purchase a product, download a software update, post a product rating, join a forum or participate in an online contest, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences and credit card information; (2) when you participate in an online survey or poll, we may collect certain demographic information about you, including your age, gender, purchase preference and usage frequency; and (3) when you share your content with family and friends using MedSymphony products, send products, or invite others to join you on MedSymphony forums, MedSymphony may collect the information you provide about those people such as name, mailing address, phone number and email address.

Here are some examples of how we may use personal information:

  • The personal information you submit is used to carry out your requests and respond to your inquiries submitted on the Website.
  • Personal information we collect allows us to keep you posted on MedSymphony's latest product announcements, software updates and upcoming events.  It also helps us to improve our services, content, and advertising.
  • We also use personal information to help us develop, deliver and improve our products, services, content and advertising.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.  Because this information is important to your interaction with MedSymphony, you may not opt out of receiving these communications.
  • We may also use personal information for internal purposes such as auditing, data analysis and research to improve MedSymphony's products, services and customer communications.
  • If you enter into a sweepstake, contest or similar promotion we may use the information you provide to administer those programs.

Collection and Use of Non-Personal information

We also collect non-personal information and data in a form that does not permit direct association with any specific individual.  We may collect, use, transfer, and disclose non-personal information for any purpose.  The following are some examples of non-personal information that we collect and how we may use it: (1) we may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a MedSymphony product is used so that we can better understand customer behavior' and improve our products, services, and advertising; and (2) we also may collect information regarding customer activities on our Website and from our other products and services.  This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Website, products and services are of most interest.  Aggregated data is considered non-personal information for the purposes of this Privacy Policy

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Disclosure to Third Parties

At times MedSymphony may make certain personal information available to strategic partners that work with MedSymphony to provide products and services, or that help MedSymphony market to customers.  Personal information will only be shared by MedSymphony to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

MedSymphony shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services and conducting customer research or satisfaction surveys.  These companies are obligated to protect your information and may be located wherever MedSymphony operates.

It may be necessary (by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence) for MedSymphony to disclose your personal information.  We may also disclose information about you if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.  Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.      

Cookies and Other Technologies

MedSymphony’s website, online services, interactive applications, email messages and advertisements may use a variety of technologies, now and hereafter devised, that automatically collect certain website usage information whenever you visit or interact with the Website.  Website usage information may be collected by various methods, including "cookies" and other technologies such as pixel tags, web beacons, mobile device identifiers and embedded scripts.  These technologies help us better understand user behavior, tell us which parts of our Website people have visited, and facilitate and measure the effectiveness of advertisements and web searches.  We treat information collected by cookies and other technologies as non-personal information.  However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.  Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

MedSymphony and its partners use cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns.  If you do not want to receive ads with this level of relevance on your mobile device, you can opt out by accessing the following link on your device: support@medsymphony.com.  If you opt out, you will continue to receive the same number of mobile ads, but they may be less relevant because they will not be based on your interests.  You may still see ads related to the content on a web page or in an application or based on other non-personal information.  This opt-out applies only to MedSymphony advertising services and does not affect interest-based advertising from other advertising networks.

MedSymphony and our partners also use cookies and other technologies to remember personal information when you use our Website, online services and applications.  Our goal in these cases is to make your experience with MedSymphony more convenient and personal.  For example, knowing your first name lets us welcome you the next time you visit the Website.  Knowing your user preferences and other information about you helps us provide a customized and more useful shopping experience.  Knowing someone using your Device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests.  And knowing your contact information, product serial numbers, and information about your Device helps us register your products and provide you with better customer service.

A cookie is a data file placed on a Device when it is used to visit the Website.  Cookies may be used for many purposes, including tracking user preferences and web pages visited while using the Website.  You may be able to remove, reject or disable some types of cookies using your Device’s browser preferences or other programs.  Please note that certain features of our Website may not function properly, may operate slowly or may not be available once cookies are removed, rejected or disabled.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened.  We may use this information to reduce or eliminate messages sent to customers.  Web beacons are small graphic images or other web programming code inserted into a web page or email that count visitors to the Website, monitor how users navigate the Website, count how many emails that were sent are actually opened or count how many particular articles or links were actually viewed.  Certain mobile service providers uniquely identify mobile devices and we or our third party service providers may receive such device information if you access the Website through mobile devises  Certain features of our Website may require collection of mobile phone numbers, and we may associate that phone number to mobile device identification information.  An embedded script is programming code that is designed to collect information about your interactions with the Website, such as the links you click on.  The code is temporarily downloaded onto your Computer from our web server or a third party service provider, is active only while you are connected to the Website and is deactivated or deleted thereafter.

As is true of most websites, we gather some information automatically and store it in log files.  This information includes IP addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data.  We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole.  MedSymphony may use this information in our marketing and advertising services

In some of our email messages, we use a "click-through URL" linked to content on our Website.  When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our Website.  We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.  If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Protection of Personal Information

MedSymphony takes precautions, inducting administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

MedSymphony online services use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected.  To make purchases from these services, you must use an SSL-enabled browser such as Internet Explorer, Safari or Firefox.  Doing so protects the confidentiality of your personal information while it is transmitted over the Internet.

When you use some MedSymphony products, services or applications or post on a MedSymphony forum, chat room, or social networking service, if any, the personal Information you share is visible to other users and can be read, collected, or used by them.  You are responsible for the personal information you choose to submit in these instances.  For example, if you list your name and email address in a forum posting, that Information is public.  Please take care when using these features.

Retention of Personal Information

MedSymphony makes it easy for you to keep your personal information accurate, complete, and up to date.  We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. </p>

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your account at www.medsymphony.com.  For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if MedSymphony is not required to retain it by law or for legitimate business purposes.  We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical or for which access is not otherwise required by local law.  Access, correction, or deletion requests can be made to support@medsymphony.com.

Children

The features, programs, promotions and other aspects of our Website requiring personal information are not intended for children.  We do not knowingly collect personal information from children under the age of thirteen (13).  If we learn that we have collected the personal information of a child under the age of thirteen (13), we will take steps to delete the information as soon as possible.  A parent or guardian of a child under the age of thirteen (13) may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.

Keeping Your Information Secure

We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control.  Please be advised, however, that while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction or inadvertent disclosure of your personal information.  In the unfortunate event that your “personally identifiable information” (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by email, at our sole and absolute discretion, to the last email address that you have provided us in the most expedient time reasonable under the circumstances; provided, however, that delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation.  From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.

Third-Party Sites and Services

MedSymphony websites, products, applications and services may contain links to third party websites, products, and services.  Our products and services may also use or offer products or services from third parties.  Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices and we are not responsible for the privacy practices employed by any third party websites.  We encourage you to note when you leave our Website and to learn about the privacy practices of those third parties before submitting any personal information to such third parties.

Sole Statement

This Privacy Policy as posted on this Website is the sole statement of our privacy policy with respect to this Website, and no summary, modification, restatement or other version thereof or other privacy statement or policy, in any form, is valid unless and until posted as a new or revised policy to this Website.

Our Companywide Commitment to Your Privacy

To make sure your personal information is secured, we communicate our privacy and security guidelines to MedSymphony employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about MedSymphony’s Privacy Policy or data processing, please contact us at the following email address: info@medsymphony.com.